Got Questions? We’ve Got Answers.
When did FAZEEK begin?
FAZEEK was formed in Melbourne in 2017. You can read more about us here.
Do you have a retail store?
We do! Our Flagship store in the glorious village of Fitzroy North, Melbourne. Find us here.
I would like to stock FAZEEK products in my store - how do I get the goods?
We work with amazing agents in each state in Australia. You can find their contact details here.
Please let the team know a bit about your business, location, and products you’re excited for!
I have a PR enquiry - who should I email?
Please get in touch with our amazing PR superstars, Leaf Comms - email@example.com.
I have a marketing or collab questions - who should I email?
We'd love to hear from you! firstname.lastname@example.org
Where is your glassware made?
Our hand-blown glassware is design by us in Melbourne, Australia. We proudly work with a small, female-run team in China to create these beautiful pieces.
Where are your candles, essential oils etc made?
All of our home fragrance range is designed + made by our small team in our studio in Fitzroy North, Melbourne, Australia.
Will you ever stop making the Wave Coupes?
Don’t be ridiculous!
How do I care for the glassware?
All of our glassware is dishwasher safe, though we recommend showing them the love they deserve by washing by hand.
For further care information, you can click here.
Can I collect my online order in store?
Absolutely! Once your order is ready, we will send you an email. Then you can visit our Fitzroy North store to pick it up during shop opening hours.
How long will my order take to be shipped?
Our small team works to pack and dispatch your order within two business days from our Melbourne warehouse. Once your order is shipped you will receive an email with a tracking link so you can keep an eye on your delivery. We suggest checking out estimated shipping times through the Australia Post website.
Do you ship overseas?
Absolutely! We’re flattered when someone outside of Australia discovers our brand and wants our pieces in their home! If you don’t see a shipping option at checkout for your country, please contact us and we will sort it out for you!
I don’t want the glasses to break in the post - what can I do?
We have perfected the art of shipping glassware over many years! We are confident in how we pack the goods and ship to you.
However, of course if anything arrives broken and you send us a photo and proof of purchase with 48hours of receiving it - we will happily send a replacement.
Do you accept returns and offer refunds?
We cannot accept returns and offer refunds for change of mind. Please also read our product information regarding the unique nature of handblown glassware, as we cannot accept returns for quirks in the glass that we do not deem faults.
My order has arrived damaged, what can I do?
Oh no! Let’s get that sorted for you. Please email email@example.com with your order number and photos of the issue.
Our team will then get back to you.
Can I return a sale item?
There are no exchanges or refunds on sale items. Any disclaimer added to a sale listing is to be understood prior to purchasing as this may detail the reasons for the reduced price. Please consider this before your purchase.